Question 1

What are your payment methods?

Accepted Answer

We accept Visa, Mastercard and American Express.

Question 2

What is your refund policy?

Accepted Answer

We want you to be delighted with your custom printed items from Graphica Designa. However, if you need to return or exchange a product for any reason, our Return & Exchange Policy provides clear and fair guidelines. We believe in making the process as simple as possible for our customers, so you can shop with confidence knowing that we are here to assist you with any returns or exchanges. Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with our products and services.
Our refund policies are that we only offer online store credit, and the product must still have the tag on it to be able to decide the refund.

Question 3

How long does delivery take?

Accepted Answer

Delivery takes 3-7 days depending on your location.
Standard Delivery Fee $10.00 (3-7 Days Delivery)
Delivery Fees: Express $20.00 (2-5 Days Delivery)
Free Delivery: When you spend over $50.00

Question 4

What format is accepted for custom printing?

Accepted Answer

At Graphica Designa we accept jpeg, png and pdf. Please ensure that the files/images sent to us are high resolution and you have the right and permission to use them, as we will not be liable for any of this.

Question 5

When do I know my order has been sent?

Accepted Answer

Once your order has been processed, you will receive an email notifying you that your order has been shipped.

Question 6

How do I contact customer service?

Accepted Answer

Few ways to contact us. 
Email: info@graphicadesigna.com.au 
Through our chat on our website.
Through our socials linked on our website.
We would respond to your enquiry within 24 hours.

Question 7

What is your cancellation policy?

Accepted Answer

If you had purchased the wrong size product, colour or would like to change your mind, you could do so within 24 hours, simply email us. 
info@graphicadesigna.com.au. You can also contact us through our chat on our website, and we will help you with your enquiry. But once your product has been dispatched to you, your purchase cannot be cancelled.

FAQ

Frequently asked questions